By submitting your reservation, you are agreeing to the “Terms and Conditions”, whether by checking the box online or verbally consenting over the phone or in an email.
Submitting your information is a contractual agreement between us (Smoky Retreat LLC) and the named person who booked online.
In return, we will reserve the accommodation for specified days as requested for your reservation.
Payment
Deposit: A deposit of half of the reservation balance is due upon booking, payable by Credit Card when booking is at least 30 days prior to arrival date. If reservation is less than 30 days prior to arrival date, full charges are due upon reservation creation.
Balance Due: The remaining balance is due to arrive in our account at least 30 days before the arrival date payable by Credit Card.
Security Deposit: May be required on arrival for some reservations (named person on reservation is under 25). It will be fully refunded on satisfactory property check out.
Changes to Dates / Cancellation
Changes to Dates
In the event that you would like to change the dates of your booking, we will work to accommodate you without any additional administration charges however if you are in a nonrefundable window, your future reservation will also be nonrefundable regardless of how far in the future it is.
Changes to dates in higher nightly rental periods will be subject to the higher rental charge.
Changes to dates in lower nightly rate periods made within 6 (six) weeks of the start of the rental period, will only be subject to the lower charge if we can re-book the initial higher rate period.
Cancellation by You
We advise that you take out travel insurance to cover against an unexpected cancellation.
We do not offer refunds due to weather and strongly recommend travel insurance for unforseen weather or life events.
Cancellation must be made by email to: cabin@tnsmokyretreat.com by the party who made the original booking.
Cancellation charges are as follows :
Cancellation by Us
We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very rarely, cancel a booking.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.
We would offer a change of date with No Additional Cost to you. If it is necessary to cancel your booking any payments made will be refunded in full.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be due to negligence by ourselves and reported immediately after occurrence.
Arrivals/Departures
Arrival
Check-in is anytime after 4pm.
Check-out is anytime prior to 11am. This late check-out is only available to guests who Book Direct.
Prior to your arrival you are required to complete and return our Registration/Booking form and notify us of your anticipated arrival time, updating us should that change.
We will send you a personalized door code at check-in time to unlock the door.
Departure
We will always try to accommodate arrivals/departures outside of these times if our schedule permits. Any unauthorized late departures are subject to a charge of $25 per hour.
The evening before your departure we will send you a short list of check-out instructions.
Lost Property
We are happy to return items that have been left following departure. Postage and packing costs may be passed to the guest for larger items or items that require insurance.
Smoking
Vaping or Smoking of any substance is prohibited ANYWHERE INDOORS.
Damages
We understand accidents happen. Should you damage anything, please inform us right away so it can be quickly addressed. Failure to do so may result in additional charges for your reservation.
